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customer experience

What is the foundation of a truly exceptional customer experience for...

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Today on CBT News, anchor Jim Fitzpatrick welcomes back Aaron Bickart, Executive Vice President and General Manager of OfferLogix. OfferLogix focuses on innovative ways to...

The importance of merchandising during inventory shortages – Nathan Fox, Cox...

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Inventory shortages can oftentimes cast a shadow on an otherwise positive customer experience for car buyers. However, leveraging strategic merchandising strategies, and promoting the...

Auto retail expert Dale Pollak examines a new approach to inventory...

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Retail prices have soared as industries across the country fight supply-chain woes, and retail automotive is no different. According to recent Cox Automotive findings, the...

Kerri Wise discusses how car dealers can expand their customer base...

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Automotive Industry Veteran, Kerri Wise, has been named as Vice President of Marketing for AutoFi. On today’s show, we’re pleased to welcome her to...
Eric Schlesinger of ActivEngage joins Kain & Co. to discuss the evolution of dealership technology and how it affects the car buying process.

Why ‘always be helping’ is a more effective sales approach than...

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On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, discusses how the old adage, “always be closing” has now evolved...
customer trade-in

Is your car dealership missing out on customer trade-in opportunities? –...

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Today on CBT News, host Jim Fitzpatrick is joined by Sean Gardner, Instructor and Sales Trainer with Joe Verde Group. Gardner begins the conversation by...

How will the impact of the ‘EV revolution’ affect car dealers?...

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Today on CBT News, host Jim Fitzpatrick is joined by Jason Wilson, President of the Kentucky Automobile Dealers Association (KADA). Wilson joins the show to...

How this California car dealer handled pandemic-related challenges to open a...

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Last year, crews broke ground on Lexus of Temecula Valley in California. This fall, the car dealership is expected to open its doors on nearly five...

Why car dealerships are prime targets for cyber attacks and how...

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Car dealerships have been targets of cyber attacks, the latest involving Braman dealerships in Florida, which experienced a system outage that affected operations. So how...
SpinCar

Breaking: SpinCar announces acquisition of Pulsar AI, a leading conversational AI...

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SpinCar, the global leader in digital automotive merchandising software and data, announced today that it has acquired Pulsar AI, creator of the auto industry’s...