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How to establish S.M.A.R.T. goals and go from an average dealer...
On the latest episode of Service Drive, host Don Reed discusses the enemy called average. This comes from one of Reed’s favorite books by John Mason,...
CultureWise’s David Friedman on the critical behaviors that build employee trust
As leaders and business owners, many of us think about the importance of building trust with our customers, but is employee trust being overlooked?...
AutoTech’s Got Talent winner joins the Friday 5 and the insurance...
Welcome to another edition of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps entrepreneurs raise money...
How Brooke.ai fills in the gaps when managing service appointments
Proactive Dealer Solutions emerged as the BDC experts and pioneered the BDC concept, which has evolved into not just BDC but better customer experiences for...
Mike Jackson talks about AutoNation’s record-breaking quarter and how AN sources...
On this special edition of CBT News, Jim Fitzpatrick sits down with Mike Jackson, CEO of AutoNation to discuss the company’s six straight record-breaking quarters and...
Top market trends car dealers need to focus on in Q4
Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the...
Why your dealership needs a loyalty marketing program
On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, talks about the strategy your dealership desperately needs, which is a...
10 things that can harm your relationships with customers
I’ll Be Back: How to Get Customers to Come Back Again & Again is out now! In the latest book from Shep Hyken, he discusses 10...
What can your car dealership do to prepare for the future...
On the latest episode of Auto Marketing Now, host Brian Pasch, Founder of PCG Companies, shares some insights on what to do during this unique time...
Why car dealers need to focus on increasing customer loyalty today
Industry experts are predicting continued inventory shortages well into 2022 and according to IHS Markit data, brand loyalty for new vehicle customers has dropped...
