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fixed-ops

Safeguard Growth and Profitability in Your Dealership By Focusing on Fixed-Ops...

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According to a recent report, service departments now comprise 49 percent of a dealership's gross profit. CBT Automotive Network sits down with Jim Roche,...
video sharing

Sharing Auto Repair Videos To Build Trust Between Technician And Customer

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When it comes to customer retention, servicing is one of the primary tools dealerships can use to keep customers coming back after they have...

Using Technology to Increase Service Sales and Efficiency – Jim Roche,...

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CBT's own Jim Fitzpatrick sat down with Jim Roche, Senior Vice President of Marketing and Managed Services for Xtime, a Cox Automotive company, to...
newscast

“We’re Seeing a Turn In Customer Retention and Service Departments Are...

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On today’s CBT Newscast for Tuesday, May 8th, 2018: Automotive CX Summit Promises High-Value Experience for All Attendees Jon Munzel, the founder and President of the...
Service Departments

“We’re Seeing a Turn In Customer Retention and Service Departments Are...

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Jim Roche, Xtime's SVP of Marketing & Managed Services and CBT Automotive Network’s Jim Fitzpatrick discuss how many dealerships are missing out on opportunities for potential...
newscast

What Dealerships Should Focus On To Help Fill Job Roles –...

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On today's CBT Newscast for Friday, April 13th, 2018: What Dealerships Should Focus On To Help Fill Job Roles - Adam Robinson The auto industry still...
Auto/Mate

Auto/Mate Updates Open/Mate Integration Interface, Enabling Auto Dealers to Create ROs...

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Albany, NY – March 14, 2018​ – Auto/Mate Dealership Systems has updated its Open/Mate application programming interface (API). The Fixed Ops department can now use...
Engagement with Online Appointment Scheduling

Data Shows Increase in Online Engagement in Scheduling Appointments

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A dealerships' online engagement and technology needs to be keeping up with how customers are using theirs. Jim Roche, Division Vice President of Marketing...
service

How to drive profitable growth in the service bay

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  Right now, there are more than 250 million gasoline engines on the road. Over the next 10 years, another 80 to 100 million will...
Jim Roche

3 Things Fixed-Ops Can Provide to Drive Profitable Growth

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Jim Roche: SVP, Marketing & Managed Services Xtime