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CMA’s Liza Borches explains the value of a top-notch customer experience

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Carter Myers Automotive has roots dating back to 1902 as a hardware, machinery, and mill supply business that built and sold horseless carriages. Today,...
work-life balance

How to Create a Good Work-Life Balance

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Many of us in the auto industry are familiar with the term “bell-to-bell” as a means of expressing the long hours' sales staff work...
company culture

Creating a Stellar Company Culture in Your Dealership

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Your company culture affects both employees and customers in an undeniable way. As Thomas Davenport of Towers Watson Consulting stated, “workplace culture is to...
dealership harassment

Dealership Harassment Claims – A Ticking Time Bomb That You Don’t...

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The recent wave of sexual harassment claims should be of concern in any type of business, dealerships included, as this trend represents a particular...