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service

Wasted Dollars in Your Service Lounge

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People live at a faster pace nowadays. How time feels to someone is relative to what their priorities are at any moment. On this...
maintenance

The Cost of Being Competitive with Maintenance

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  On today's episode of the Weekly Tune-Up, Becky Nixon discusses the costs of being competitive with maintenance products and services in your service department. Video...
comprehensive customer service

What is Comprehensive Customer Service?

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We're all aware of how important customer service is. In this episode of the Weekly Tune-Up, Becky Nixon addresses what exactly it means to...
fixed-ops

Building Trust in Fixed-Ops

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On this week's episode of the Weekly Tune-Up, Becky Nixon shares her insights on how trust in the fixed-ops department can affect the overall success of...
time management

Time Management in the Service Department

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On this week's episode of the Weekly Tune-Up, Becky Nixon talks about one of the most important things service advisors can do to increase...
technicians

How Should You Pay Your Technicians? (Part 3)

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On today's episode of the Weekly Tune-Up, Becky Nixon continues her series on how you should be paying your technicians. In part three, Becky...
technicians

How Should You Pay Your Technicians? (Part 2)

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On today's episode of the Weekly Tune-Up, Becky Nixon continues her series on how you should be paying your technicians. In part two, Becky...
problems

Preventing Future Problems For Your Customer

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On this week's episode of the Weekly Tune-Up, Becky Nixon talks about how a trained auto service technician has the skills and tools to...
good employee

What to do when you lose a good employee

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On this week's episode of the Weekly Tune-Up, Becky goes over what you should do when you lose a good employee and how to...
BDC

To BDC, or Not to BDC

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On this week's edition of the Weekly Tune-Up, join Becky Nixon as she answers the question that everyone wants the answer to: To BDC,...