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air filters

The True Value of Cabin Air Filters

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On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the often overlooked topic of cabin air...
Apprentice Program

How Manheim’s New Apprentice Program is Helping to Tackle the Technician...

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The challenge for service managers isn’t just finding warm bodies, it’s finding qualified and skilled technicians who are willing to step into open positions....
female customers

Must-Haves for Female Customers

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On this week's episode of the Weekly Tune-Up, Becky Nixon talks about some "must-haves" for female customers and how to better serve female car...
teamwork

What It Takes to Achieve Teamwork in Fixed-Ops

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On this week's episode of the Weekly Tune-Up, Becky goes over how a service manager can get their team to work together for the...
fixed-ops

Eliminating Fixed-Ops Obstacles

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 On today's episode of the Weekly Tune-Up, Becky Nixon talks about the #1 selling obstacle in fixed-ops that service advisors face when talking to...
service appointment

The Value of Making a Service Appointment

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On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the value of making a service appointment...
service process

Slowing Down in the Service Process

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On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...
calls

How to Create Magic on the Phone

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 On this week's episode of the Weekly Tune-Up, Becky Nixon talks about increasing profits in your service drive with some tips on answering your...
first impression

The Power of the First Impression

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 On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...
consistency

The Power of Consistency

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On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about the value and the power of consistency....