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service technicians

Taking Care of Your Service Technicians

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On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive...
acquisition

Customer Acquisition and Retention

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On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive...
technicians

The Best Way to Pay Technicians

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On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions....
fixed-ops

Current Trends and Challenges in Fixed-Ops

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On this week's episode of the Weekly Tune-Up, CBT's Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions....
Proactive Dealer Solutions

Effectively Identify and Quantify Missed Opportunities in Your Service Drive –...

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In this interview with Lawson Owen, managing partner at Proactive Dealer Solutions, Jim and Lawson discuss how they bring a proactive approach to your...
service drive

3 Tips to Sell More Cars Through the Service Drive

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Use Data to Get Service Drive Customers into the Showroom 45% of customers who service at a dealership bought not only the car they are...
servicesales requests

Additional Service Sales Requests

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On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick is joined by guest host Michael Roppo, President of Automotive Domain Results. The two discuss...
service appointment

How to Maximize the Service Appointment Process and Retain More Customers

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On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss how...
selling points

7 Customer Contact Selling Points

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On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick sits down with guest host Michael Roppo, President of Automotive Domain Results, to go...
point of sale

Improving the Point of Sale Presentation

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On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss improving...