Tag: Weekly Tune-up
Service Manager Christa Collins on Training New Fixed-Ops Hires from Scratch
What separates one service department from the next? Some may say the service technicians and the work they do. Today we’ll learn about a...
Five Marketing Strategies to Increase Service Department Sales
According to the National Automobiles Dealers Association, almost 50 percent of a dealer's gross profits are generated by the service department. For many dealerships,...
4 Disciplines that Create a Standard of Accountability in the Service...
In almost every state across the U.S., dealership service departments were considered essential services and allowed to remain open throughout the COVDID-19 pandemic. With...
Bill Springer on What Consumers Value Most in the Service Department
DriveSure surveyed nearly 2,000 vehicle owners to find out what it takes to retain their service business at car dealerships and Bill Springer, President...
Keeping Your Service Drive Packed in a World of Social Distancing
As our world gets back to work after the initial pandemic shutdown, we are noticing successful social distancing protocols implemented all around us.
Grocery and...
The Approach Lee Harkins Says Most Dealers are Missing in Fixed-Ops
On today’s show, we’re pleased to welcome back Lee Harkins, President and CEO of M5 Management Services. In this segment, Lee and Jim discuss...
Dealer Forward: Reimagining Automotive Retail Episode 4
Welcome to the third episode of Dealer Forward: Reimagining Automotive Retail, a weekly panel discussion that focuses on building resilience in three key auto...
The Active Delivery Process
On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources....
Ways to Convert on the Walkaround in the Service Drive
When a customer arrives for a service appointment, the check-in process is expected to be smooth, fast, and painless. Having already set an appointment,...
CBT Automotive Newscast for March 17, 2020
Today on CBTNews.com - Tuesday, March 17th, 2020:
Taking Your Dealership’s Top Performers to the Next Level – Jonathan Dawson & Frank Crinite
On today’s show,...
