Tag: Weekly Tune-up
Understanding the Needs of Female Customers
Women made up more than 65% of customers coming into our service departments in 2016 and they are more likely to be loyal to...
Is Your Express Service Actually Express?
Today Becky talks about Express Service as a way to build growth in your service departments numbers and profits. Â This is a big need...
The CSI Survey
Becky Nixon discusses the CSI Survey and the ways it can be utilized in order to make your dealership better on this week's Weekly Tune-Up.
Overnight BDC: Responding to leads
On this week’s episode of Kain & Company, David welcomes Matthew Belk, CEO BetterCarPeople about the success of the company, the overnight lead business...
Effective Leadership in your Fixed Ops Division
On today's episode of Weekly Tune-up, Becky talks about effective leadership when it comes to Fixed Ops in your dealership.
There is a great difference...
Dispatching of Work
Spring is in the air and this means an increase in customer traffic in your service department. Good news for most, except those struggling...
How to hire and retain good people in your Service Drive
Steve Munyan, President of Hire the Winners, joins Joe Gumm on today's Weekly Tune-Up to discuss the recruiting and hiring process in your service...
Small mistakes could add up to major losses in your fixed-ops...
Dan Hahn, Fixed-ops specialist at Automotive Development Group chats with Joe about the importance of proper protocol for the multi-point inspection in your fixed-ops...
Driving the connection in your F&I and Service Drive
Driving the connection in your F&I and Service Drive
In recent months, industry chatter about a retail automotive market plateau is on the rise. Lending...
