Tag: Weekly Tune-up

Say the low today in Atlanta is 26 degrees and the high is 54. It's not too cold to shutdown a service bay, but...

Your service department is a lot like a Doctor’s office. Most of the people that come in would rather be somewhere else. A customer...

The old cliché tells us that ‘Talk is Cheap.’ But every sale in your dealership begins with talk. Likewise, dissatisfied service customers can give...

If you happen to be someone who grew up in the days when grocery stores gave S&H Green Stamps, Plaid Stamps or Top Value...

Most Americans shop on Amazon or eBay and the negative impact on brick and mortar retail outlets is far-reaching. Customers have proven they want...

You can make money with coupons with the right customer messaging and targeted marketing. It is easier to learn than it sounds. if you...

Sally Whitesell has spent over two decades providing service advisor training to service departments across the country. Her professional training products have been utilized...

There are a few common skills that every Service associate can conquer that will intensely expand their relationship skills with customers. I call these...

The silent crisis can take place when there is a lack of clear communication from the leadership level down when it comes to goals...

Automotive service industry experts estimate that service departments lose 25-35% of their customers every day from unanswered or poorly handled phone calls. In this...