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online car sales

Best practices for e-commerce car sales

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Most dealerships understand that much of the car-buying process takes place online. From comparing different makes and models to researching pricing and trade-in values,...
lead capture

Lead Capture Vs. Engagement on your dealership website

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Joe Gumm recently sat down with Ilana Zur, Head of Business Development at AutoLeadStar to chat about Lead Capture vs. Engagement. Ilana Zur leads Business...
Vehicle Dependability

Daily Newscast: JD Power Vehicle Dependability Study reveals biggest consumer issue

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JD Power Vehicle Dependability Study reveals biggest consumer issue: - Is your dealer website mobile-friendly? - How online reputation drives your bottom line

Engaging with your Customers

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On this week's episode of F&I Today Becky interviews Brian Reed about the importance of engaging with customers as soon as they visit a dealer’s...
Infiniti

CBT News – July 28, 2016

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CBT News - July 28, 2016 On today's show Infiniti introduces an app to sell cars 5 Things to say to an Angry Customer Cars.com...

CBT News – December 10, 2015

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On today's show: Jody DeVere of AskPatty.com, on hiring women in the automotive business Auto industry predictions for the upcoming year A look at the impact a...

CBT News – December 1, 2015

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On today's show: Tim Kintz, President of the Kintz Group, shares his secret to recruiting good people Are you missing out on leads due to...

CBT News – October 21, 2015

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On today's show: Bruce O'Brien, VP of Sales at SpinCar, discusses how to make your website stand out from the rest Sales Tip of the...

How impactful visuals and interactive content are increasing customer satisfaction

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Auto manufacturers (OEMs) have moved away from having an abundance of text and static pictures on their websites, and are instead telling an engaging...

CBT News – July 24, 2015

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On today's show: - Tony Dupaquier, Director of the Academy at Service Group, discusses the latest trends in F&I warranties - Frank Lopes, VP of Forrest...