Tag: WardsAuto

On today's CBT Newscast for Thursday, November 9th, 2017: How to improve the auction to online process Say you buy 17 cars a month from auction...

On today's CBT Newscast for Wednesday, November 1st, 2017: Bad data existing in dealerships due to double-entry issues We all know what good data can do...

On today's CBT Newscast for Thursday, October 19th, 2017: How Facebook Messenger gets around car buying barriers How do you create a barrier-free car buying experience...

On today's CBT Newscast for Wednesday, October 4th, 2017: WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point When it comes to customer satisfaction...

When it comes to customer satisfaction in the service lane, we're starting to see a trend where one automaker tries to top others with...

Brian Allan of Galpin Motors, which includes the world’s top-selling Ford dealership, offers reasons he’s optimistic about the auto-retailing business despite softening sales. He says it’s easy...

Elgie Bright educates dealership principals and managers of the future. He heads the automotive marketing and management department at Northwood University in Midland, MI. Many...

On today's CBT Newscast for Tuesday, August 15th, 2017: AutoNation's Mike Jackson talks about the shift to used cars Positive economic indicators are signs that consumer...

If you look at trends over the last two years, September has been a very good month. On top of that, this year, we...

On today's CBT Newscast for Friday, July 28th, 2017: What a mystery shopping study reveals about dealership processes Joe talks to Steve Finlay about a recent...