Tag: trust
Elise Kephart: Creating the Best Experience for Customers
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps...
Creating Customer Rapport
You don’t have to be BFFs, but They Must Like You
All of us who truly want to serve our customers are looking for ways...
Daily Newscast: The secret to Dan Cummins Chevrolet’s Success | How...
On today's CBT Newscast for Thursday, May 11, 2017:
Transparency: The secret to Dan Cummings Chevrolet's success
When it comes to leads, a potential car buyer's...
What is the secret to Dan Cummins Chevrolet’s success?
The speed in which you answer leads is crucial, but the information your BDC gives customers up front is even more important. In this...
Daily Newscast: Understanding the needs of female buyers | Analyst predicts...
On today's CBT Newscast for Friday May 5, 2017:
Understanding the needs of female buyers - The 2017 U.S. Women’s Car Dealer Report
In this interview...
4 Simple Phrases That Instantly Earn People’s Trust
Project Aristotle is a recent Google study that was undertaken to understand why certain teams in their workplace thrived while others seemed to struggle....
Dealers Are Overestimating Trust from Customers
Joe caught up with Patrick McMullen, Sr. VP Strategy & Innovation at MAXDigital, at the J.D.Power Forum New York to find out more about...
Transparency, Trust, Timeliness — Digital Retail 2.0
Thanks to the internet, fewer consumers rely on a salesperson to make an informed
vehicle purchase. Today, many consumers have a specific vehicle in mind...
How can power presentations help you sell more vehicles
Mark Tewart talks about how power presentations can help you sell more vehicles.
Tips for interacting with customers
Mark illustrates the best methods to avoid trust traps when interacting with customers.
