Tag: transparency
Best practices for improving efficiency and transparency in digital retailing —...
The last two years have been transformative for the auto industry, and 2023 promises to be no different. With the proliferation of digital retail,...
Using video to improve transparency in your service department – Joe...
Today’s consumers are counting on their dealers to be transparent more than ever. Video is a fantastic resource to build trust due to the...
Show & sell: How to lean into online F&I education
Two of the larger generations of car buyers are practically living online. Millennials and Gen Z research everything to not only find the best...
How to build a culture of trust in the workplace with...
Last month we talked about the importance of employee trust in CEOs. David Friedman, Founder, and CEO of CultureWise and Author of his latest...
Digital retailing is STILL not plug-and-play
The adoption of digital retailing tools by dealerships during the pandemic was something to see. We were forced to disrupt our normal business model,...
CultureWise’s David Friedman on the critical behaviors that build employee trust
As leaders and business owners, many of us think about the importance of building trust with our customers, but is employee trust being overlooked?...
What is ‘proactive service’ and why it is important for your...
Don’t miss the opportunity for your organization to offer a service that is proactive as opposed to reactive. What’s the difference you may ask?...
Why Vehicle Price is Actually Your Friend
On this week's episode of Kain & Co., David Kain explains how giving the customer an actual vehicle price instead of avoiding doing so...
Which F&I Products Should You Sell Online?
On this week's episode of F&I Today, Becky Chernek explains why making all of your F&I products available online may not increase profits, and...
Being Transparent During the Deal Proposal
On this week's episode of On the Mark, Mark Tewart urges you not to manipulate or hide any information from the customer during the...
