Tag: The Michelli Experience
Why improving employee engagement is vital for long-term retention — Joseph...
You and your managers might not realize how much employee engagement directly impacts the customer experience. Today on CBT Now, we're pleased to welcome...
Measuring customer effort: How easy is it to shop at your...
Today on Inside Automotive, we're pleased to welcome back Joseph Michelli, CEO of The Michelli Experience, speaker, and New York Times best-selling author. In...
What is ‘proactive service’ and why it is important for your...
Don’t miss the opportunity for your organization to offer a service that is proactive as opposed to reactive. What’s the difference you may ask?...
Lessons in resilience to help get your dealership through COVID-19 –...
The pandemic has taught many of us the value of resilience through adversity, especially in business. Joseph Michelli, CEO of The Michelli Experience and...
Train Your Staff to Deliver Memorable Customer Moments with These Tips...
There are many factors that go into providing your clients with an excellent customer experience. We all know the big ones, product quality, convenience,...
Train Your Staff to Deliver Memorable Customer Moments with These Tips...
Today on CBTNews.com - Wednesday, August 14th, 2019:
Train Your Staff to Deliver Memorable Customer Moments with These Tips from Joseph Michelli, Author of 'Driven...
