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success customer experience

7 skills you need to be an effective leader or manager...

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On the latest episode of Mind Your Own Business, host Jonathan Dawson, founder of Sellchology, discusses the importance of leadership. Dawson addresses the different ways you...
coach

Coach, Consultant, and Mentor: How they differ and why it matters

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It seems as though we confuse the differences between coaching, consulting, and mentorship. It’s completely understandable because I often see websites, posts and articles...
technician

Ensure your technicians feel appreciated for increased productivity

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Dealership culture tends to take the technicians for granted and overlooks many of their efforts, but this isn’t the way to retain mechanics. According...
leadership

The top dealership leadership attributes you will need in 2021

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To say that 2020 wasn't the year everyone expected it to be is an understatement. From the business world to our personal lives, the impact of...
team

Get them fired up for the game!

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When football coach Tom Allen was hired as the Indiana University defensive coordinator in 2016, he inherited a mess. The defensive squad was ranked No....
sales

Sales advice to end 2020 on a high note

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The year 2020 has undoubtedly been a volatile, erratic one for sales across most industries, including the auto world. The COVID-19 pandemic saw shutdowns...
leadership

How inspirational leadership can work at your dealership

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How do you lead in a crisis? How do you ensure your team continues to function and thrive during times of uncertainty? Dealership managers—and...
team

What Our Team Wants From Us: How We, As Leaders, Can...

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One of the most potent responsibilities and opportunities we have when it comes to leadership is that the team looks to us to set...
team

Monday Morning Quarterbacking: How to Build a Champion Team

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Here we are in the middle of another exciting football season. Some teams can't seem to do anything wrong; some can't do anything right....
influencer

Becoming The Chief Influencer

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In sales, you can use any word or series of words to describe what it takes to get a commitment and close the sale....