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How Your Service Advisors Can Build Better Relationships and Gain Customer...

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CBT News' own Jim Fitzpatrick had the opportunity to speak with Sally Whitesell, Founder and CEO of SW Service Solutions, to talk about some...
service drive

Consistency in The Service Drive

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Sally Whitesell has spent over two decades providing service advisor training to service departments across the country. Her professional training products have been utilized...
service drive

Words that Sell Service

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Having the right words to say to an 83-year-old man in your service drive that needs to have his alternator replaced might not be...
Employee Training

How training new hires impacts your bottom line

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We all know service revenue is important to a dealership's bottom line, especially now in what some are calling a "plateau" in new car...
service department

5 Things that Make a Service Department Successful

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In this interview, CBT's Joe Gumm talks to Sally Whitesell, Founder and CEO of SW Service Solutions, about how your service department can be...
newscast

Are trucks and SUVs still popular? | Productivity Lessons From the...

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On today's CBT Newscast for Wednesday, June 7th, 2017: Are trucks and SUVs still as popular as they once were? According to a U.S. news and...