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life

Are You Tired of the Same Results?

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If the last century taught us anything, it is that change and growth are the keys to developing and maintaining success in everything that...
the process

The Process of Creating a Great Process

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Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their processes....
service lane

Five Tips for a Successful Express Service Lane

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Has your dealership implemented an express service lane yet? I say 'yet' because more than half of dealerships have experimented with, or are currently...
dealership

Hiring the Right People for Your Dealership

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On this week's episode of On the Mark, Mark Tewart talks about hiring the right people that improve your dealership culture and environment, making...
salespeople

5 Qualities That are Found in High-Performing Salespeople

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What are the traits of highly successful salespeople?  It just seems to come naturally to some people – what is it about them you...
dealership

Setting Up Your Dealership Teams for Success: Six Ways to Begin...

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Your dealership is a sum of its parts, and these parts are every member of your team. The success of your dealership doesn’t just...
F&I

Personality or Sales Ability? Which is More Important for F&I Success?

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Every GM has the important task of choosing the right F&I manager when screening applicants, whether they are an outside hire or an existing...
dealership

Climbing the Ladder of Success in a Dealership

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There are many opportunities for career growth in a dealership. Stories abound of managers who started out washing cars. If you know what you...
the process

How The Process is the Core to Your Business

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Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their process....
Audi South Atlanta

Running an Efficient Dealership in the Digital Age – James Boening,...

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Jim Fitzpatrick sits down with James Boening, the General Manager of Audi South Atlanta, to discuss turnover, the internet, and digital marketing. James began in...