Tag: Steve Finlay

  On today's CBT Newscast for Monday, January 1st, 2018: WardsAuto's Steve Finlay: What to be focused on in 2018 Some of the hottest trends and topics...

  Some of the hottest trends and topics from 2017 aren't going away any time soon in 2018. In fact, some of them are just...

On today's CBT Newscast for Wednesday, October 4th, 2017: WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point When it comes to customer satisfaction...

When it comes to customer satisfaction in the service lane, we're starting to see a trend where one automaker tries to top others with...

On today's CBT Newscast for Friday, July 28th, 2017: What a mystery shopping study reveals about dealership processes Joe talks to Steve Finlay about a recent...

Joe talks to Steve Finlay about a recent article he wrote for WardsAuto, building rapport, and a mystery shopping study.

On today's CBT Newscast for Thursday, June 29th, 2017: Why customers like and want your inventory - Interview with Steve Finlay Jim Fitzpatrick sits down with...

Jim Fitzpatrick sits down with Steve Finlay, Senior Editor at WardsAuto, to discuss his article Potential Lean Car Dealer Stocks Defy Customer Wants, making...

On today's CBT Newscast for Friday, May 26, 2017: WardsAuto: Steve Finlay on the Future of Dealerships The advancements in technology, changing trends, and a new...

The advancements in technology, changing trends, and a new workforce, the future of dealerships could be very different from what they are now. Joe...