Tag: Shep Hyken

 When talking about customer experience, every business owner has probably heard the phrase “surprise and delight your customer”. While this might seem like common...

 CBT News Week In Review for Friday, May 31st, 2019: How to Capitalize on Summer Incentives and Attract Consumers To Your Showroom - Brian Moody,...

 Today on CBTNews.com - Tuesday, May 28th, 2019: Surprise and Delight: A Great Customer Service Concept. Or Is It? - Shep Hyken, CX Expert and...

Today on CBTNews.com - Thursday, October 11th, 2018: Disrupt the Competition by Creating a More Convenient Customer Experience - Shep Hyken, NYT Best-Selling Author As we...