Tag: Shep Hyken
How the customer experience is different in a COVID-19 world
Let’s face it, the way we do business has changed dramatically. No longer are you meeting face-to-face with consumers and trying to convince them...
3 Full-Proof Customer Experience Strategies to Use During Tough Economic Times...
We’re pleased to welcome back Shep Hyken, customer experience expert, acclaimed speaker, and New York Times best-selling author. In this segment, Jim and Shep...
What Dealers Can Do Right Now to Support and Retain Their...
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling...
CBT News Week In Review: February 7, 2020
CBT News Week In Review for Friday, February 7th, 2020:
Integrating Your Online Reputation Strategy into Your Dealership's Marketing Plan
In the automotive industry, positive consumer...
CBT Automotive Newscast for February 6, 2020
Today on CBTNews.com - Thursday, February 6th, 2020:
Shep Hyken Identifies the Customer Phases Needed to Strengthen Dealership Loyalty in His New Book, "The Cult...
Week In Review: How to Recruit Top Talent for Your Sales...
CBT News Week In Review for Friday, November 1st, 2019:
How to Recruit Top Talent for Your Sales Team - Mark Tewart
Every dealer knows that...
Disrupt the Competition by Creating a More Convenient Customer Experience –...
Today on CBTNews.com - Wednesday, October 30th, 2019:
Disrupt the Competition by Creating a More Convenient Customer Experience - Shep Hyken, NYT Best-Selling Author
As we...
Disrupt the Competition by Creating a More Convenient Customer Experience –...
As we all know, providing an excellent customer experience is the key to running a successful dealership. On today's show, CBT's Jim Fitzpatrick discusses why...
Week In Review: The Attribution Revolution and How It Can Maximize...
CBT News Week In Review for Friday, July 19th, 2019:
The Attribution Revolution and How It Can Maximize Your Dealership's Advertising Spend - Brian Benstock,...
Surprise and Delight: A Great Customer Service Concept. Or Is It?...
Today on CBTNews.com - Tuesday, July 16th, 2019:
Surprise and Delight: A Great Customer Service Concept. Or Is It? - Shep Hyken, CX Expert and...
