Shep Hyken

Shep Hyken reveals how ‘dangerous customers’ and employee experience impact customer retention

Leveraging AI as an asset in the dealership rather than being afraid of it – Shep Hyken

Shep Hyken’s top 3 ‘Golden Rules’ to improve the employee experience

What companies need to know about the holiday shopper- Shep Hyken

Are customer surveys actually hurting the overall customer experience? It depends

The 3 most vital elements of customer service today with Shep Hyken

10 things that can harm your relationships with customers

Shep Hyken on improving the customer experience to generate repeat business

What is the most important measurement in business that leaders should consistently monitor? – Shep Hyken, NY Times best-selling author

10 retail predictions all business owners should prepare for – Shep Hyken