Tag: service
Must-Do Tasks for Service Advisors in Challenging Times
Talented help has been in short supply in the automotive dealership fixed operations realm for decades. Key roles such as parts managers, parts clerks,...
Do You Have the Infrastructure to Allow Your Agents to Work...
Live engagement has become a vital tool for assisting online car buyers throughout their purchasing process by taking the dealership to the customer. At...
Pros and Cons of a 4-Day Work Week for Service Technicians
In 1930, during the Great Depression, economist John Maynard Keynes predicted that a 15-hour workweek would become a reality “within 100 years.” At the...
The Idea of Help vs. Service
Are you helping people just get through the process of buying a car, or are you delivering true service to create a genuine customer...
5 Ideas to Help Increase Profits Across All Departments
In the information age, there has been an increased focus on the customer journey as a whole, instead of its individual moving parts. No...
Better Framing, Better Context Equals Higher F&I Sales
Paint the picture. That’s what nearly every self-professed sales guru says when training salespeople. Appeal to their emotions and get them to ‘see’ themselves...
Boost Your Service Department’s Bottom Line
Have you ever watched an older movie and asked, “Why don't they make them like that anymore?” I know why they don't. It’s because...
How Paragon Honda Successfully Transitioned to a New Recon Process –...
In this segment, we're pleased to introduce Gage Hathcock of ReconVelocity and Rob Patel, Auto Remarketing Specialist at Paragon Honda. Jim, Rob, and Gage...
Does your Dealership Provide A Truly Exceptional Service Experience?
More and more dealerships seem to be renewing their vows and focusing on the level of service they provide to their customers. Sales and...
The Power of 4DX in the Service Department!
Working with Service Departments has allowed me to be exposed to many different strategies, techniques, processes as well as the latest technologies, software and...
