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digital

How Digital Tools are Empowering Dealers to Keep Calm and Carry...

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Any time that the automotive industry is faced with turmoil, the pressure is instantly applied for dealers to remain top of mind for consumers....
car

Service Opportunities as Average American Fleet Age Nearing 12 Years

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Google announced on Monday that its employees will be able to work from home into the summer of 2021. While they are the first...
service

How to Improve Close Rates on Service Quotes

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Increasing revenue and improving profitability in your service drive does not necessarily mean more traffic. Efforts to drive more traffic into your drive can...
consistent

Maintaining Level of Service Consistency Through Pandemic Recovery

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Maintaining a consistent level of service at all times is extremely important to the long-term success of your service department. It only takes one...
service

How Service Kiosks Affect Fixed Ops

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Self-service kiosks have started to pop up in more dealerships. What started out as a novelty, is quickly being hurled into the mainstream, partly...
express lane

Best Practices for Post-Pandemic Express Lane Service

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In wake of a global pandemic, the safety of guests and employees is foremost on dealers’ minds. Safety is foremost on the minds of...
service

What a Service Walkaround May Look Like Post Pandemic

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We’ve seen much change in the automotive industry since ‘social distancing’ became a term trending on Twitter earlier this year. From manufacturer shutdowns and...
service

What Are Dealers Doing to Stay Busy with Slower Service Departments?

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With social distancing, and “shelter-in-place” orders issued in many states, automotive service and aftermarket shops continue to operate, but under a different set of...
ride sharing

How Mobility Services are Weathering the Pandemic

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The novel coronavirus has sparked stay-at-home orders in dozens of states nationwide especially in major metropolitan areas. Like auto retail dealerships, the shutdown has...

Managing Dealership Service Operations During COVID-19

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The coronavirus has drastically changed the way we live, work, and play. As our current situation continues with no definitive end in sight, businesses,...