Tag: service
How your service department can improve the trade-in process
The vehicle trade-in process has evolved a lot over time. One of the biggest changes is that there used to be a lot more...
Mitsubishi connected car tech exemplifies a tool for customer retention
On Wednesday, Mitsubishi Motors announced that Eclipse Cross drivers will be equipped with connected car tools to accentuate the ownership experience through the My...
Low-budget marketing tips for your service department
It’s widely accepted knowledge that only 45 percent of customers remain loyal to their dealership’s service department within the first two years of vehicle...
Three-tier approach to long-term service department growth
A successful long-term service growth strategy is really just about taking care of the customer. In order to grow, you need to retain the...
Automated inspection processes can boost trust, service sales, and CX
Consumers across all industries prefer to interact with a human rather than participate in an automated process, according to a GCS press release. As...
How Dealers Can Use Fixed Ops to Maximize Customer Lifetime Value
When most people think of a dealership's automotive sales, much of the emphasis is put on cars. Nevertheless, the service and parts departments and...
How Dealers Can Streamline Pickup and Drop-off for Service
The effect of the novel coronavirus has yet to recede in the United States, and the overall consumer sentiment among Americans is split between...
Text Your Way to Higher Customer Satisfaction
This morning, I dropped off my 145-pound Newfoundland, Tess, to be groomed. I scheduled and paid over the phone, and then I received reminders...
Is Cost or Affordability the Reason for Declined Service Repairs?
According to NADA Data 2019, revenue in dealership service departments is steadily growing statistic. Between 2013 and 2019, dealerships’ total service and parts sales...
Phone Skills a Key Ingredient for Effective Virtual Retailing
In light of the ongoing pandemic, auto sales and service continue to grow in popularity online. Capgemini research from May 2020 shows that “46...
