Tag: service
How to serve fleet customers while sales are down
A recent study by Cox Automotive showed that fleet sales are down 20% from 2020. With this lack of sales, your dealership needs to...
Ways to transition mechanics into other positions
It isn’t difficult to see that the auto technician position is demanding on the body. After twenty years of wrenching, most techs feel the...
Key security a priority in the dealership
When customers show up at a dealership for sales or service, they likely aren’t really thinking about how cars might get stolen during their...
How to influence dealership customers to return for service appointments
Prior to the COVID-19 pandemic, only 30% of customers surveyed by Cox Automotive stated that they’ve serviced their vehicles at the dealership in the...
How the pandemic has changed service operations for the better
Dealerships are just starting to get back on their feet since the COVID-19 pandemic. It's now time to take stock of what has changed...
Survey finds car owners significantly behind on maintenance due to pandemic
One in four car owners has not had their vehicles into the shop for servicing in the past 12 months, according to a survey...
How can service departments prepare for an EV-focused industry?
According to the International Energy Agency, electric car sales surpassed 2 million globally in 2019. These numbers only continue to grow higher, leaving dealerships...
How to get customers back for first service
It’s easy to think that a manufacturer’s free maintenance plan is enough to bring someone in for the first service if you just had...
Dealing with objections for service repairs
There’s no questioning how busy service advisors are, day in and day out. As the frontline workers in after-sales service, it falls on them...
Shoppers willing to drive further for the right car, according to...
The average distance a car shopper is willing to drive to buy the right car has increased by nearly 20 miles. Ahead of the first holiday...
