Tag: service
Recruiting the Next Generation of Service Advisors
Millennials Want Work/Life Balance and Fairness Treatment
By: Adam Wright
Every time the word “millennials” is uttered, it’s easy to see the eye rolls and groans...
Drive Customer Retention to Your Dealership
Build Planned Retention Program and Drive Service Volumes
If you’re serious about growing customer retention and service sales, perhaps it’s time to put into play...
A new car service closing the loop to buying
https://www.cbtnews.com/new-car-service-closing-loop-buying/
How Football Training Camp Brings Sales
Editor's Note
By Mary Welch
Roger Scholfield’s father had a plaque in his used car dealership office in Augusta, Kanas. It read “Service Means Sales.” Vic Scholfield’s,...
Service Means Sales
A Service-First Philosophy Keeps Honda Dealership Growing
By Mary Welch
Vic Scholfield was a visionary when it came to customer service. Scholfield, and his brother Dick, opened...
WOWing With a Premium Experience on a Small Budget
Automotive Customer Service Goes a Long Way
By Rian Locadia
I am often asked how a small, family-owned operation with limited budgets can compete with the...
Service Customers Buy Prepaid Maintenance Programs
A Win-Win For All
By Ryan Williams
Customers naturally sense that prepaid maintenance plans will help them develop habits of healthy vehicle maintenance – routine, a plan,...
CBT News – December 3, 2015
On today's show:
Mark Tewart on using life skills to create a bond with customers
Do your sales and service employees know the F&I...
Do your sales and service employees know the F&I products you...
We're in the final month of the year, so a lot of dealerships are busy assessing plans for 2016 - including figuring out ways to...
