Tag: service
What a Diagnostic Fee Actually Costs You
On this week's edition of the Weekly Tune-Up, Becky Nixon talks about diagnostic fees and what they actually cost you in your service department.
Whenever...
Galpin Motors’ Formula for Success | 3 Strategies for Getting the...
On today's CBT Newscast for Monday, May 15, 2017:
Galpin Motors' formula for success starts with founding principles
At almost 90 years old, Bert Boeckmann still...
Effective Leadership in your Fixed Ops Division
On today's episode of Weekly Tune-up, Becky talks about effective leadership when it comes to Fixed Ops in your dealership.
There is a great difference...
What to do with an underperforming BDC
Joe Gumm sit down with Mark Rikess, President of The Rikess Group to discuss the pros and cons of a BDC department. He reveals...
CRM AND CUSTOMER LOYALTY
What do we know about automotive consumers today? They know exactly what they are looking for, how many you have in stock, and how...
How to Create Excellent Employees
We all know the foundation for a great Service, Parts or Body Shop department or any venture really, is excellent employees. But if you...
Steve Hall from NCM on communicating better with your service customers
Steve Hall from NCM Associates on communicating better with your service customers
Succeeding as a Service Advisor
It’s All in the Attitude and Your Choices
By: Paula Bliss
It All Begins Here
“Don’t give me that attitude!” Ever heard that? Or, “You need an...
How to Establish a Recon Time-to-Market Culture for the New Normal
A Time-to-Market culture won’t stick where a GM delegates adoption.
By: Dennis McGinn
Auto dealers are experiencing sluggishness in the new-car market and off-lease cars are...
Daily Newscast: Consumers vs Sales People
Why is there pent up demand and how does it impact you?
Is your dealership taking advantage of the $40 billion accessories market?...
