Tag: service
15 Tips to Improve your Fixed Ops
Joe Gumm spoke to Jody Devere, CEO of AskPatty.com, about the customer experience in your service drive as well as what inspired her to write "15 Ways to Communicate Better...
Ford wants dealer service centers ready for special needs of ride-sharing...
Ford Motor Co. wants its dealership service centers to move much faster as an increasing amount of ride-sharing fleets hit the road and need...
Why customers are leaving your website early | Stop Limiting the...
On today's CBT Newscast for Monday, June 19th, 2017:
Why customers are leaving your website early
Consumers are going to dealer website, but most of the...
Eliminate This Big (And Expensive) Time-Waster in Your Service Department
Time Really is Money
Years ago, I took a job as a technician for a dealer that had 22 techs. The first time I took...
Which employee is most responsible for your phone processes? | A...
On today's CBT Newscast for Friday, June 16th, 2017:
The dealership employee most responsible for your phone processes
True or False: The most important person at...
Getting Customers Into the Dealership
When you sell a customer some sort of package or maintenance, David says to make sure you do this one thing...in order to keep...
Being Able to Understand the Customer
One area that makes a service department successful is being able to understand the customer. David explains why on today's Service Tip of the...
Are trucks and SUVs still popular? | Productivity Lessons From the...
On today's CBT Newscast for Wednesday, June 7th, 2017:
Are trucks and SUVs still as popular as they once were?
According to a U.S. news and...
Leverage Livestreaming Video To Convert More Online Shoppers
On this week's episode of Auto Marketing Now, Brian explains how to use livestreaming video in sales and service to engage consumers who visit...
MIT Study: Dealers aren’t keeping up with technological advances
In a study performed earlier this year, M.I.T.'s Age Lab revealed that the dealership employees researchers spoke with "were woefully unprepared to educate prospective...
