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technicians

The Best Way to Pay Your Service Technicians

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Employee wages are one of the biggest expense of any dealership. This is especially true in the service department. Attracting quality talent and paying...
techs

Creating the Perfect Work Environment for Retaining Techs

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Dealerships nationwide are in the throes of a technician shortage. It’s one that NADA says could turn into a severe shortage in eight to...
consultative sales

Higher Profits, Lower Resistance with Consultative Sales Method in F&I

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Anyone who is tasked with selling any kind of product or service is always searching for one thing…the perfect sales strategy. How can I...

Grow Your Service Sales Business by Having a Strong Q1 and...

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What can we do to finish out this quarter and the entire year off strong? By this time in the year most dealer leaders, managers...
difficult customers

Effective Ways to Address Difficult Customers

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If you have worked in the Service Drive for, let’s say, 15 minutes or longer you probably understand that there is a fair share...
selling

Selling in the Service Drive

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On this week's episode of Straight Talk, David Lewis tells you how you can sell more vehicles by selling to customers who dropped off...
follow-up

Follow-Up Calls

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On this week's episode of the Tom Stuker Show, Tom goes over the 3-day follow-up call as well as pre/post-CSI scripts and pre/post-service scripts.
service

Stress Survival in Service

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On this week's edition of the Weekly Tune-Up, Becky goes over ways to deal with stress in the service drive.
Becky Nixon

Express Service in Your Dealership

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On this week's edition of the Weekly Tune-Up, Becky goes over some ways to help make sure that you're profitable in both your service...
females

Explaining Vehicle Maintenance to Females

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Females make up over 65% of your daily service department customers, and their buying habits and decision making is vastly different from the average...