Tag: service departments
Cory Collins shares strategies dealers can implement to offset shrinking front-end...
As front-end gross profits continue to dwindle due to inventory normalization post-COVID, dealerships are placing an even greater emphasis on their F&I departments to...
Tully Williams shares his blueprint for improving the dealership service experience
In the ever-evolving landscape of the automotive industry, the service drive has emerged as a critical touchpoint for dealerships to address customer needs and...
Service activity declines, revenue improves in February — Xtime
According to the most recent Cox Automotive review of Xtime metrics, service activity at U.S. franchised dealerships declined in February while service income climbed...
Why retail automotive is still going strong despite years of challenges...
On this episode of Inside Automotive, host Jim Fitzpatrick is once again joined by Alan Haig, founder of Haig Partners, to discuss further developments...
J.D. Power Customer Service Index reveals declining satisfaction, names Lexus as...
In the latest J.D. Power Customer Service Index study, buyers again reported declining satisfaction, the first year-over-year drop since 1995.
The negative trend in the...
Honda and Toyota recall over 131,000 cars, blame hardware and software
Honda and Toyota have made separate recalls on over 131,000 vehicles due to varying issues with hardware and software.
The Honda and Toyota recalls affect...
David Lewis shares best practices to generate sales in the service...
Service departments are proving to be a significant source of inventory for many of you across the nation. Group 1 Automotive’s President of U.S....
Is there a case for remote vehicle servicing?
According to the 2020 NADA Data Financial Profile, dealers commonly expect around three of every ten dollars of net profit to be generated by...
Managing a post-COVID service department: how is it different?
With the full regimen of vaccinations in the arms of more than 45% of Americans, a broad reopening is beginning to take shape. Fourteen...
Why Are Service Departments Still Not Texting?
Technology has become so advanced. Most technology is designed to improve communication and make us more efficient, but technology is really just a means...
