Tag: service department
National Tire Safety Week offers service departments the perfect opportunity
The U.S. Tire Manufacturers Association set this year’s dates for National Tire Safety Week as June 28 through July 4. If you ever wanted...
How consistent processes can increase revenue in the service department –...
Dealers are beginning to see increased profits and revenues in their service and parts division. Today on CBT News, host Jim Fitzpatrick is joined...
What should car dealers look for when hiring fixed-operations employees? –...
Today on CBT News, host Jim Fitzpatrick is joined by John Fairchild, President of Fairchild Automotive Solutions. Fairchild specializes in retail automotive training and...
Americans hesitant to return to normalcy amid post-COVID apprehensionsÂ
A growing sentiment among all Americans is an apprehension to return to normal life after the pandemic. A survey performed on behalf of HealthInsurance.com revealed that a...
How to improve compliance in your auto dealership’s service department
When you discuss automotive compliance, you automatically think about regulations over the F&I department or with selling new cars. However, there are just as...
Alternative communication from service advisors provides a more convenient customer experience
To the Editor:
As someone whose role it is to bring the family vehicles in for service, I feel Brian hit the nail on the...
Understanding the key differences between service advisors and service writers
What are service advisors worth to dealers and general managers? This is the question Don Reed tackles on the latest episode of Service Drive....
Tesla adds collision repair to its service department
Tesla service centers have been limited in repair capabilities to this point. However, that’s about to change. In an alert sent out to customers,...
Why your dealership should double-down on fixed-operations – Jim Roche
2020 has posed many challenges for the automotive industry. However, car dealers have been extraordinarily resilient. We have seen the majority of dealers implement...
How to build a service department that customers love
Customer retention continues to be a problem for auto dealerships. Less than 1 in 3 service visits are at dealerships once a vehicle reaches...
