Tag: service department
Four ways to maximize customers’ tire satisfaction
Tire replacement is an inevitable part of life for most vehicle owners, and when the time comes, they want to purchase a set of...
From a tech’s perspective: How to increase service sales
While the technician at a dealership rarely gets to speak to the customers directly, there are still things that can be done to increase...
Why this GM is modeling his dealership after the likes of...
After spending more than 27 years in retail automotive, General Manager of Germain Toyota of Naples, Brian Kramer, has been featured in F&I Magazine...
What’s the reason behind fluctuating wholesale values?
Wholesale values fluctuated significantly throughout the past month leaving many of you wondering what this means for you, the industry, and why it is...
Best strategies to develop your car dealership’s service business
In 2020, new car dealerships reported $111 billion in revenue through service and parts alone. If you are focused on growing the service side...
F&I’s three-tier approach: Serve, Connect, Sell
We make things way too difficult in the F&I office. We often forget that people buy from people that they like and trust. We...
How to get customers to come back for the first service
It’s easy to think that a manufacturer’s free maintenance plan is enough to bring someone in for the first service if you just had...
Video communication during service visits breaks the trust barrier
According to a 2020 study by CDK Global, 55% of consumers identified distrust as one of the main reasons for choosing aftermarket service providers...
Why this N.C. dealer group is investing big in its BDC...
The retail automotive industry changes rapidly so what are BDC departments doing to keep up? On today’s show we’re pleased to welcome Matt Raymond,...
Best practices for used car management with Kelly Automotive’s Chris Saraceno
Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the...
