Tag: service department
Are car commercials by dealers an effective marketing tool?
Manufacturers film car commercials with big-name talent. Think Matthew McConaughey behind the wheel of a Lincoln during the Superbowl intermission. But it’s well known...
Xtime’s Tracy Fred shares how to improve today’s consumer experience
The 2021 Cox Automotive Service Industry Study revealed positive news for dealership service centers, but is money still being left on the table? On today’s...
Rise in catalytic converter thefts prompt new city laws
In Minneapolis, MN, catalytic converter thefts have nearly doubled to around 1,000 stolen this year already. It’s nearly double the number compared to last...
Service: It’s time to make status updates your friend, not your...
According to Car Wars data gathered from thousands of dealerships across North America, only 26% of outbound calls made by service departments in 2021...
The simple idea for more service appointments
Here’s an idea that is simple, but could be very impactful for any dealer with an online service scheduling tool: give it a health...
Common accidents in the service department and ways to avoid them
Mechanics make up some of the top 25 most dangerous jobs mainly because of the number of injuries and deaths that occur in the...
How to bring more high-value work to your body shop
For most autobody and collision repair shops, the main income source is from insurance claims. Although it’s steady work for body shops, especially for...
Tools the service department should supply for techs
As a service manager, you want to do everything possible to make your technician's job easier. Considering that most auto techs must supply their...
How should car dealers market their service department?
On the latest episode of Straight to the Point, host Frank J. Lopes sits down with CEO of Fixed Ops Digital, Owen Moon. Lopes gets...
Are camera-based inspection systems beneficial in the service drive?
With the arrival of the technician shortage and the drive to increase profits in the dealership, service departments might find that using camera-based inspection...
