Tag: service department
Over 120 Ford dealers agree to open commercial service centers
A report by Automotive News reveals that over 120 Ford dealers have signed on with the automaker's initiative to open fleet-focused commercial service centers...
Improving work flow in the fixed operations department — Chris Schaubert
Every auto technician knows that fixed operations departments must maintain a balanced work flow to keep customers happy and profits high. However, many managers,...
What will Spiffy do with its $30 million Series C funding...
Technology and services company, Spiffy, recently announced $30 Million in Series C financing which it expects will drive tremendous growth in 2023 and beyond....
Collaborate to own the customer experience
In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been...
DOL and Mercedes-Benz team up to train the next generation of...
This Wednesday, the U.S. Department of Labor revealed a collaboration with Mercedes-Benz USA to train and equip future auto workers for their careers in...
How will EVs affect fixed operations revenue?
A 2017 article in Automotive News undoubtedly caused indigestion among franchised dealer executives by foretelling how EVs would cause fixed operations to drop. In...
5 areas where dealers can communicate better with customers
About 90% of loyal dealership clients are still going to consider another brand when the time comes to get a new vehicle. Even if...
Auto dealers shift gears to drive profit in the service department...
Dealers are looking for new ways to increase sales at the store level and in the service department. Juan Flores, Senior Director of Product...
Vendors you should have in place to support the service department
A service department can run like a well-oiled machine. Technicians diagnose concerns, order parts, install them, and send the customer on their way with...
How car dealers can navigate the ongoing auto tech shortage
As the year continues to progress, it’s time to do an update on the auto tech shortage in the United States. As we discussed...
