Tag: service department

Recruiting and training service personnel has been a hot topic of conversation in recent years. Attracting and retaining good talent in your service department...

On today's CBT Newscast for Tuesday, April 24th, 2018: A Forward-Thinking Alternative To Traditional Car Ownership - Scott Painter, Fair Scott Painter joins CBT Automotive News...

It is no secret that dealership personnel work long hours. The car business is demanding of employees’ time, but it can be equally demanding...

Sales BDC was a buzz word roughly twenty years ago. Now, the service department is buzzing and along with it comes a BDC to...

A dealership must pursue a course to help their customers sustain their vehicles to the utmost degree of maintenance. This is a service that...

If your service BDC isn't staffed correctly, It's not working. According to John Traver, CEO and Principal of Traver Connect, dealerships need to be...

If your fixed-ops doesn’t have its own marketing budget, then shame on you! Far too many dealers treat fixed-ops as an afterthought, content to...

Your service department is a lot like a Doctor’s office. Most of the people that come in would rather be somewhere else. A customer...

In the years since the Consumer Finance Protection Bureau (CFPB) began to strike fear in the hearts of dealers everywhere, there have been a...

The service department front line is a pivotal position in the dealership. Staff there have the ability to create loyal customers or repel your...