Tag: service department
3 Reasons Why Your Service Department Needs More Return Customers
Any business owner understands the importance of customer retention and creating a loyal client base, however, many dealerships struggle with this practice in their...
Mike Maroone on Culture, Employee Retention, and Trends in Fixed-Ops (Part...
We’re back with, Mike Maroone, for the second installment of his interview with CBT Automotive where we discuss a number of topics including employee...
How To Sell More Alignments In Your Service Department
Have your Service Advisors been trained on tire wear? Becky explains how a well-trained staff could add 20+ alignments a week in today's Tip...
The Benefits of Working in the Service Department
When asked what they want to be when we grow up, you don’t hear a lot of kids exclaiming “I want to work in...
How to Help Service Advisors Handle Their Jobs — And Stress
In 1965 Gordon Moore, co-founder of Fairchild Semiconductor and Intel, projected that the processing power of integrated circuits doubles about every two years, thus...
Using Technology to Increase Service Sales and Efficiency – Jim Roche,...
CBT's own Jim Fitzpatrick sat down with Jim Roche, Senior Vice President of Marketing and Managed Services for Xtime, a Cox Automotive company, to...
How to Create a Well-Functioning Service BDC
Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that...
“We’re Seeing a Turn In Customer Retention and Service Departments Are...
Jim Roche, Xtime's SVP of Marketing & Managed Services and CBT Automotive Network’s Jim Fitzpatrick discuss how many dealerships are missing out on opportunities for potential...
How to Maximize Profits in Your Service Department
Service revenue has its ebbs and flows just like any other department, but it’s typically less exaggerated. The lows don’t swing quite so low...
“We’re Seeing a Turn In Customer Retention and Service Departments Are...
On today’s CBT Newscast for Tuesday, May 8th, 2018:
Automotive CX Summit Promises High-Value Experience for All Attendees
Jon Munzel, the founder and President of the...
