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service

4 ways to set the first service appointment that customers keep

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While the new car buyer is sure to visit your dealership for a warranty repair, fewer are coming back for maintenance. Most customers prefer...
dealerships

Steps dealerships can take amid parts and staffing shortages

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As the global supply chain issues rage on, Cox Automotive released a report Monday outlining that while consumers are still taking their vehicles to...
electric vehicles

How car dealers should be discussing the costs of electric vehicles

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People have a variety of reasons as to why they want to switch from a gas vehicle to an electric vehicle. Top reasons include...

CBT News – April 15, 2015

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On today's show: - Dealer Training Manager for Cars.com, Jack Simmons, discusses how to get more service center online reviews - Sales Tip of the Day...

CBT News – March 27, 2015

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On today's show: - Sales motivator Jeffrey Gitomer discusses the dilemma stores face when moving a top sales person into management - Jim Jensen explains how...