Tag: service advisors
Best practices when submitting warranty claims
In 2019, automakers across the world had to spend about 2.5% of the product revenue, totaling more than $49 billion, covering warranty expenses. This...
4 innovative ways to grow your service department’s hours per RO
Among the top KPIs your service department should be evaluating, the hours per RO is one of the most important. After all, you don’t...
Why pay plans for express auto technicians need to change –...
How are you compensating your express auto technicians? Today on Inside Automotive, we're pleased to welcome back Don Reed, CEO of DealerPRO Training, one...
Don Reed on how to ignite your auto technicians’ productivity
The 2022 NADA Show has come and gone, but we're still hearing from industry experts and attendees as it was the first time many...
How to utilize your dealership’s service BDC for maximum success
How do you get more people in the service drive to utilize your BDC and increase profits? Is there a solution in today’s climate?...
Why Effective Labor Rate is the KPI car dealers should keep...
Recently we discussed the top KPIs you should monitor to ensure maximum profit in the New Year. One of the most important to consider...
Don Reed on key strategies to help your service team get...
Have you purchased equipment for your service team that isn’t being used? Or maybe it just isn’t being used as often as it should...
Auto retail expert David Lewis on selling more customer pay revenue
For over 30 years, David Lewis and Associates has been taking dealership sales and service to the next level. On today’s show, we’re pleased...
Vaccine mandate will affect thousands of workers in auto industry
On Thursday, the Biden administration announced new vaccination requirements that will apply for nearly one-third of Americans and over half of those in the...
3 ways to improve your auto dealership’s service advisor turnover
In the NADA Dealership workforce survey, it was revealed that two of every five service advisors would leave during the year. With a near 40% turnover...
