Tag: service

Service operations generate mountains of data associated with the performance of the department. Leaders can and do devote a lengthy amount of time and...

With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is...

More than ever, dealerships need to implement the best technology into their businesses to stay competitive, which is why managers should always stay up...

A recent PWC report found that, "only 36% of consumers feel that their employees understand their needs." Regardless of the truth or argument, perception is...

It’s no secret that customer loyalty is key to any business. Acquiring new customers is pricey and time-consuming, so most businesses work to find...

Service departments have been busier across the United States this year, driven by a lack of inventory to switch out an aging vehicle for...

Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for...

While the technician at a dealership rarely gets to speak to the customers directly, there are still things that can be done to increase...

When a dealership hires a service advisor, they do well to consider how this person will interact with the customers. However, it’s vital not to...

Is your dealership's digital storefront pulling in the number of customers to meet your quarterly plan? Or do you find one department doing all...