Tag: sales training
What do car dealers expect from the market in 2024? —...
Over 600 car dealers responded to the fourth annual Kerrigan Advisors Dealer Survey, and dealer sentiment is mainly positive. 80% of car dealers believe...
J.D. Power’s Tyson Jominy on dealer optimism despite economic headwinds
As the United States economy teeters on the brink of a recession, one industry that can weather the storm is the automotive industry. Joining...
Why improving employee engagement is vital for long-term retention — Joseph...
You and your managers might not realize how much employee engagement directly impacts the customer experience. Today on CBT Now, we're pleased to welcome...
How to build outstanding customer experiences at your auto dealership
Joining us once again on CBT Now is Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and NADA Dealer Academy guest instructor, to...
Why Don Reed believes EVs could be a major revenue opportunity...
According to GreenCars.com, electric vehicles (EVs) do not need servicing for more than two dozen mechanical components found in ICE vehicles. In light of...
Best practices salespeople must focus on as the auto industry evolves
Salespeople at auto dealerships across the country are being urged to brush up on their skills, as 'easy' sales from the past few years...
Dealer Andy Wright weighs in on OEM direct-to-consumer selling models
We are hearing even more buzz surrounding the direct-to-consumer model that EV makers and some of the top OEMs are proposing, but many car...
How manager Erikka Tiffani Wells is modernizing sales training at her...
Sales training today looks significantly different than it did just a few years ago, and it’s high time to move away from using those...
Why you aren’t closing more sales (and what you can do...
When it comes to closing, many salespeople have old, catchy phrases from years past that can make customers feel defensive and frustrated. So, to...
How to help car buyers avoid information overload and make purchase...
In today’s world of social media and unlimited access to information, car salespeople have to separate themselves from their competition online. Today on Inside...
