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market share

Dealers Growing Market Share: What Really Separates Them from the...

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With multiple automotive conferences and expos filling the schedule, October has become known to many in the industry as “conference month.” This year, as...
NO

Why you want customers to tell you NO in the Service...

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Something you’ve probably noticed in your Service Drive; Customers almost never come out and say, “Please upsell me.” What’s more, your clients don’t even...
features

The Importance of Showing Customers All The New Car Features

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Though it might be one of the most poorly performed and neglected parts of the vehicle sales process, performing a good vehicle walk-around is...
menu

The Advantages of Selling Beyond the F&I Menu at Your Dealership

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Back in the 1990’s, menu selling was becoming an accepted way to make it easier for the F&I managers to be able to present...
qualified buyer

Assumptive Selling: Treat Every Up as a Qualified Buyer – Steve...

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Every dealer wants to see their sales improve without having to spend more money on generating new leads, and that means making the most...
2019

6 Things to Prepare Your Dealership for a Strong Year in...

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Joining Jim Fitzpatrick on today's CBT News segment is Mark Tewart, President and CEO of Tewart Enterprises, one of the country's leading automotive training...
green peas

I Wish They Could Stay Green Peas Forever!

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Salespeople… ahh, they grow up so fast, don’t they? One day they’re young, wide-eyed Green Peas treating every Up like a qualified buyer, selling sixteen...
sales

Increase Vehicle Sales By Using These Tactics in Your Fixed-Ops Department...

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In this segment, Jim Fitzpatrick talks with David Lewis, CEO and President of David Lewis & Assoc. and discuss the auto industry as it moves into...
factory recalls

Dealing with Factory Recalls

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On this week's edition of the Weekly Tune-Up, Becky Nixon goes over dealing with factory recalls and keeping retail profits alive during a recall.
used-car

Should Your Dealership Focus Its Sales Campaigns on Acquiring Trade Vehicles?

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The used car market is strong and shows no sign of slowing down. Dealers across the country are devoting more resources to building up...