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Roger Love

Are you earning the sale or just benefiting from the law...

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On the latest edition of Straight to the Point, host Frank J. Lopes asks the question, are automotive professionals really earning the higher salaries they have?   Many...
Roger Love

Why it’s time for automotive professionals to get paid what they...

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On the latest edition of Straight to the Point, host Frank J. Lopes discusses why it's time for automotive professionals to reclaim front-end gross. For years,...
technicians

Three ways to improve auto technician satisfaction

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Are auto technicians happy with their jobs? Not for the most part. A recent survey shows that automotive service technicians rate their average career...
negotiations

The Science of Negotiation: Best Practices for Handling Negotiations at Your...

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Negotiation is a word that causes excitement in some and dread in others. To many, negotiations may seem like an unnecessary part of doing...
pay plans

Transitioning Employees from Incentive Based Pay Plans to Salary

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We all know the auto industry is a fast-paced, cutthroat world. From salespeople to service advisors to service technicians, almost everyone in the dealership...
pay plan

The Pay Plan Paradigm

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Challenging positions in your dealership deserve good compensation, especially for those related directly to income. Sales people, both on the sales floor and at...

Why an hourly rate is more important to your dealership’s BDC

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When it comes to running a BDC as a manager or working as a phone agent, some might say it's pretty difficult. In fact,...