Tag: retail automotive

The dealership of the future? Hint: It’s all online In these days of rapid change, I am frequently asked by dealer principals: “How do I...

In the last decade, the role of the consumer has changed. These days, customers enjoy more control over their purchasing experiences. They no longer...

  On today's CBT Newscast for Thursday, January 25th, 2018: Steve Finlay: The one thing dealerships should focus more on than profit Should your dealership focus more...

  On today's CBT Newscast for Wednesday, January 24th, 2018: Will Dealership Valuations Change in 2018? - Kerrigan Advisors Market Update Ryan Kerrigan, Managing Director of Kerrigan...

  On today's CBT Newscast for Tuesday, January 23rd, 2018: Carlos Ghosn: No matter the vehicle, this is what customers want What exactly do customers want...

Throughout the year, dealers are likely capturing and analyzing data for their dealerships. Customer satisfaction surveys, units sold, service repair information, and a variety...

  On today's CBT Newscast for Monday, January 22nd, 2018: Cars.com's Darren Haygood: How to make sure your top salespeople stand out Imagine the amount of time...

  On today's CBT Newscast for Friday, January 19th, 2018: Tracking Service Repair Orders Online When customers drop off their cars at your dealership for service, they...

  On today's CBT Newscast for Thursday, January 18th, 2018: Why this is the year of one particular vehicle "Help me, help you." A phrase someone uses...

  On today's CBT Newscast for Wednesday, January 17th, 2018: Steve Stauning: How to avoid the steps to the sale that customers dislike As a dealership, you...