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Jim Roche

CBT Automotive Newscast for February 4th, 2020

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Today on CBTNews.com - Tuesday, February 4th, 2020: How to Create and Retain Loyal Customers for Your Service Drive - Jim Roche, Cox Automotive Today, we...
defenses

Getting the Customer to Lower Their Defenses

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On this week's episode of Straight Talk, David Lewis talks about how to deal with obstacles put in place by the customer and getting...
Erica Danford

CBT Automotive Newscast for February 3, 2020

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Today on CBTNews.com - Monday, February 3rd, 2020: Integrating Your Online Reputation Strategy into Your Dealership's Marketing Plan In the automotive industry, positive consumer reviews are...
Steve Finlay

CBT News Week In Review: January 31, 2020

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CBT News Week In Review for Friday, January 31st, 2020: Glenn Pasch on Alleviating Pain Points in Your Customer Journey Please join us in welcoming back...
Dale Pollak

CBT Automotive Newscast for January 30, 2020

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Today on CBTNews.com - Thursday, January 30th, 2020: Dale Pollak's New Approach to Greater Profitability in Your Used-Car Department On today’s show, we’re pleased to welcome...
Steve Finlay

CBT Automotive Newscast for January 29, 2020

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Today on CBTNews.com - Tuesday, January 29th, 2020: Assessing 5 Major Auto Retail Trends with Steve Finlay, Editor of WardsAuto In years past, a common criticism...
Jonathan Smoke

CBT Automotive Newscast for January 28, 2020

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Today on CBTNews.com - Tuesday, January 28th, 2020: Cox Automotive Chief Economist Jonathan Smoke Discusses Vehicle Affordability, EVs, and Much More Year-end sales data has been...
Glenn Pasch

CBT Automotive Newscast for January 27, 2020

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Today on CBTNews.com - Monday, January 27th, 2020: Glenn Pasch on Alleviating Pain Points in Your Customer Journey Please join us in welcoming back Glenn Pasch,...
CRM

5 Reasons You Need to Redefine CRM

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The customer relationship management (CRM) tool started out as a simple electronic rolodex and calendar. It’s now a complicated tool that is underused or...
Patrick Manzi

CBT News Week In Review: January 24, 2020

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CBT News Week In Review for Friday, January 24th, 2020: A Year in Review and 2020 Industry Predictions from NADA's Chief Economist Patrick Manzi 2019 for...