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rapport

What’s Better Than Building Rapport?

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 Rapport is important with customers, but according to David Lewis, it’s difficult to get.  Find out what David believes is more important than rapport. You...
rapport

5 Ways to Build Rapport Over the Phone

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Smart dealers constantly look to improve show rates and closing percentages -- website redesigns, huge direct mail campaigns, big gorillas on the roof and...
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How to get people to like you

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What is more important than creating trust and rapport with your customers? Getting them to like you! On today’s Tip of the Day, David...
newscast

DealerRater: 3 Best Practices for Reviews | 5 Ways to Attract...

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  On today's CBT Newscast for Thursday, May 18, 2017: 3 Best Practices for Online Reviews - Jamie Oldershaw, GM DealerRater In this interview, Jamie Oldershaw, GM...