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questions

Reframing life’s questions: We can have it all if we change...

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When deciding what we want out of life, and where to put our energy and focus to achieving our goals, my mentors and I...
question

Asking better questions equals better leadership

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Developing the skill of asking high-quality questions derives from being genuinely curious in what the other person is saying.  The more engaged you are...
listening

Why better listening in F&I is important to increasing PVR, CSI

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Most sales gurus will tell you that the pitch matters, the right questions matter, and that the ‘consultative sale’ is critical to high performance...
questions

The 3 Questions Every Customer Wants Answered Before Saying “Yes”

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When we’re selling a product, service, or idea, we must make the case in the consumer’s mind on why they need it. It doesn’t...
questions

Are Buyers Liars? Ask Questions That Get Honest Answers

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As long as I have been in the car business, I’ve heard salespeople and managers jokingly use the cliché “Buyers are liars.”  When I...
questions

Questions to Ask a New Agency Partner

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Dealers receive dozens of calls a week from companies attempting to sell marketing services or technology to power their online strategy. Dealership managers should...
questions

Ask Better Questions!

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Have you ever had opportunity to spend time with other Dealers, Leaders, Managers and Like Kind Business Owners that you would love to learn...
financial

The 3 Financial Tools Every Dealership Needs

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Operating a dealership is fraught with challenges and obstacles that are completely out of your control.  Because of that, it’s important to control those...
GAP insurance

How to Sell GAP Insurance with Less Pressure and More Trust

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There may not be a much more maligned F&I product to sell than GAP insurance. It’s the one product that buyers seem to understand...
best price

How to Handle the “Best Price” Inquiry From Customers

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 In today's Tip of the Day, Mark Tewart gives you tips on how to handle the best price inquiry from customers. VIDEO TRANSCRIPTION: Today I want...