Tag: process
Five Essential Customer Experience Metrics That Will Help You Retain Buyers...
How can you tell if your customers are satisfied with the service and experience they had at your dealership? It can be tempting to...
Four Lessons Auto Retail Can Take Away from Other Industries
The automotive industry has evolved in ways we never would have thought possible even a decade ago. From the emergence of autonomous vehicles to...
What a Healthy Relationship Between Sales and F&I Can Do for...
On this week's episode of F&I Today, Becky Chernek talks to Frank Crinite of Piazza Honda of Springfield about his relationship with the F&I...
Understanding the Customer’s Shopping Experience
Do you understand the customer’s shopping experience? Jonathan suggests asking customers what they have been through in the past, so your process improves.
VIDEO TRANSCRIPT:
Of...
Where do we GROW?
As the economy continues to heat up, dealerships are increasingly being cramped by lack of available space and staff to accommodate the rush of...
How Your Process Can Make or Break You
On this week's episode of F&I Today, Becky Chernek discusses how your process can either make or break you and how you can sell more...
Four Tips for Competing Against Services like Carvana
The concepts of flexibility, instant gratification, and convenience have crept into every facet of our lives as consumers. We can buy anything online thanks...
Switching Up the Process: A New Way to Help Customers with...
The car financing process has always been one of stress for potential car buyers. They have selected the car of their dreams, and now...
Look Back in The Rear View to Illuminate What’s Ahead
This past year has been a rollercoaster for the auto retail industry. We saw an end to the U.S. auto industry’s unprecedented seven-year sales...
AutoTrader Announces New Features That Can Significantly Change The Car Buying...
When is the last time you ordered an item online? Was it straightforward? Were the pricing and specifications clear? Did you use Amazon, Walmart,...
