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active listening

How active listening leads to increased engagement

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If your natural instinct is to provide advice or an immediate solution to a problem, then you could unintentionally be doing more harm than...
high turnover rates

The Problem with High Turnover Rates

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On today's episode of Straight Talk, David Lewis of David Lewis & Associates talks about the problem with high turnover rates in the car...
complainer

Why Complainers Will Ultimately Sink Your Ship

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You’ve likely heard the expression that one bad apple can spoil the whole barrel. In the case of workplace complaints, this axiom holds especially...

When Little Complaints Become Big Problems

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The vast majority of dissatisfied customers who threaten to call an attorney never do. For the few who follow through, the results can be...