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customer

Five tips on how to be customer-centered

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A recent PWC report found that, "only 36% of consumers feel that their employees understand their needs." Regardless of the truth or argument, perception is...
COVID-19, automotive auto

4 post-COVID consumer shifts in the retail auto market 

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The automotive industry is always changing, and the COVID-19 pandemic has undoubtedly shaken things up immensely and will likely continue to do so both...
Shep Hyken

What companies need to know about the holiday shopper- Shep Hyken

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The holiday season is a great time to win over customers in any industry. Shep Hyken, a customer service and experience expert, goes over...
Automotive Ventures EVs startups connected car Buick CES

AutoLeadStar’s Aharon Horwitz, Dealer Controlled Leasing, and Luma

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 Welcome to this episode of The Friday 5 with Steve Greenfield, Founder and CEO of Automotive Ventures, an auto technology advisory firm that helps...
self-driving

Taking on Tesla: How other automakers are competing in the EV...

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For over a decade, Tesla has become synonymous with the EV market. Its early entrance into EV manufacturing, innovation, and direct-to-consumer model disrupted the...
call to action

6 effective call to action ideas car dealerships can try today

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Your dealership's goal is to get customers through the door and behind the wheel of a new car. But how do you go about...
Caldwell

Edmunds Jessica Caldwell, shares the auto trends that are shifting into...

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The automotive industry first encountered severe difficulties as a result of the 2020 pandemic's ramifications. Jessica Caldwell, executive director of industry insights at Edmunds,...
EV adoption

What is the future of EV adoption? Bloomberg study shows optimistic...

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What does the future hold for electric vehicles? BloombergNEF's Electric Vehicle Outlook 2022 paints an optimistic picture with its projection that electric vehicle sales...
PVR, franchise

How dealers can get involved in the battle to protect their...

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For years, auto sales have been facilitated through franchised dealers, but the direct-to-consumer sales model is becoming more prominent as newer automakers opt to...
auto tech

How car dealers can navigate the ongoing auto tech shortage

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As the year continues to progress, it’s time to do an update on the auto tech shortage in the United States. As we discussed...